Privacy Policy

We collect only the information necessary to provide commercial vehicle repair, maintenance, and spare parts sales.

• Contact Information: Name, phone number, email address, and other contact details when you contact us, request a quotation, purchase spare parts, or book a service.
• Vehicle Information: Vehicle make, model, registration number, chassis number (if required), engine details, and service history.
• Purchase Information: Spare parts purchased, invoices, payment details, warranty information (if applicable), and billing records.
• Communication Data: WhatsApp conversations, phone call records, emails, and other communications related to service requests or product inquiries.
• Website Usage Data: Browser type, IP address, device information, and website analytics where applicable.

We do not sell, rent, or trade your personal information to third parties.

• To provide commercial vehicle repair and maintenance services.
• To supply genuine or compatible commercial vehicle spare parts.
• To process quotations, invoices, and payments.
• To schedule appointments and maintain service history.
• To provide warranty support where applicable.
• To respond to customer inquiries and provide technical support.
• To improve our products, services, and customer experience.
• To comply with applicable legal and regulatory requirements.

We use WhatsApp Business to communicate with customers regarding vehicle servicing, spare parts availability, quotations, bookings, invoices, payment confirmations, and customer support.

• Consent: By contacting us through WhatsApp or providing your WhatsApp number, you consent to receive service-related and order-related communications.
• Service Updates: Appointment confirmations, repair progress, vehicle delivery updates, invoices, quotations, and service reminders.
• Parts Updates: Spare parts availability, order confirmations, warranty information, and order status updates.
• No Spam: We only send messages related to your inquiries, purchases, or services unless you have opted to receive promotional communications.
• Message History: WhatsApp conversations may be retained for customer support, order records, service history, and legal compliance.

We do not sell your personal information. Your information may only be shared when necessary with trusted service providers or where required by law.

• Payment service providers.
• Shipping or courier partners (if spare parts are delivered).
• Cloud hosting and technology providers.
• Government authorities where legally required.

We implement reasonable administrative, technical, and physical safeguards to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your data, no method of internet transmission is completely secure.

We retain customer information, purchase records, invoices, warranty details, and service history only for as long as necessary to provide our services, fulfill legal obligations, resolve disputes, and maintain business records.

Our website or services may use trusted third-party platforms including WhatsApp Business Platform, Google Maps, Cloudflare, payment providers, analytics providers, and other business tools. These providers process information according to their own privacy policies.

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of your personal information where legally applicable.
• Opt out of promotional communications at any time.

Our services are intended for commercial vehicle owners, businesses, fleet operators, and customers. We do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Any changes will be published on this page along with the updated Effective Date and Last Updated date.

If you have any questions regarding this Privacy Policy or your personal information, please contact us.